Frequently Asked Questions

Pricing

Pricing
Pricing

Coachable Pro provides you with a step-by-step education on starting your coaching business from scratch included for free with your subscription to our coaching platform. This includes 5 modules and a customizable business plan to walk you through each step to create a successful coaching business from the ground up.Whether you are just launching your coaching business or have been coaching for years, Coachable Pro is the simple and flexible coaching platform built around our proven approach and methodology to build, grow, and manage a successful coaching business.
About UsCheck

Pricing

Pricing
Pricing

Coachable Pro provides you with a step-by-step education on starting your coaching business from scratch included for free with your subscription to our coaching platform. This includes 5 modules and a customizable business plan to walk you through each step to create a successful coaching business from the ground up.Whether you are just launching your coaching business or have been coaching for years, Coachable Pro is the simple and flexible coaching platform built around our proven approach and methodology to build, grow, and manage a successful coaching business.
About UsCheck

Pricing

Pricing
Pricing

Coachable Pro provides you with a step-by-step education on starting your coaching business from scratch included for free with your subscription to our coaching platform. This includes 5 modules and a customizable business plan to walk you through each step to create a successful coaching business from the ground up.Whether you are just launching your coaching business or have been coaching for years, Coachable Pro is the simple and flexible coaching platform built around our proven approach and methodology to build, grow, and manage a successful coaching business.
About UsCheck

Privacy and Security

Is my client data safe and secure?

Customer data that is uploaded or created in Coachable products is encrypted at rest as well as while in transit between users and Coachable products.

How It Works

How does the platform work?

CoachablePros provides coaches with a live connection to monitor their clients’ progress towards their goals in real-time. The platform enables coaches to keep client information, session notes, billing, scheduling, and documents and media organized conveniently in one place. Additionally, CoachablePros offers training for both new and experienced coaches, assisting them in establishing and growing a successful coaching business. The platform also includes templates for various purposes, such as agreements, agendas, discovery questionnaires, assessments, and more, facilitating effective communication and collaboration with clients.

What type of training is provided on using this system?

Our team has worked hard to ensure CoachablePros is user friendly. Tutorial videos and ‘how to’ articles are updated and will be found in this Help and Support section. Also, our team members are here to support you every step of the way. Reach out to us at team@coachablepros.com

Are there any templates or coaching content available for use with my clients?

Yes. You will find various coaching content, templates, and more under the Content section on the platform. You can click the Action button, and “Add to My Documents and Media” to use with your clients.

Is the coaching platform suitable for group coaching or only individual sessions?

The platform is made for both group and individual sessions. You will add each client individually and then organize by Group. This will color code the client cards on your dashboard as well as allow you to send content to an entire group at a time.

Can this platform be used with a 2 coach company or with a team of coaches?

The CoachablePros coaching platform is intended for use by a single service provider. If your practice includes multiple coaches, we suggest acquiring a separate account for each coach. If you have coaches that you coach and/or mentor, we suggest that you work with them to develop their business vision as well as their annual goals on their Coaching Dashboard on their platform. If you want to be able to schedule sessions with them, share agendas and other documents, etc., then we suggest that you also add them as a Client using a different email address than the one they used to sign up as a Coach.

Getting Started

How long will it take to set up my system?

The basic set-up process only takes 4 simple steps before you are ready to use:

  1. Upload your documents and media (agreements, agendas, discovery questionnaires, welcome packet, etc.)
  2. Set up your schedule.
  3. Connect your Stripe account for billing.
  4. Add your clients. Your clients will receive an email from team@coachablepros.com letting them know you added them and a link to set up their free account.
Will you help me get started?

Absolutely! We are available on livechat through the website 8am-5pm central and will reply to questions at team@coachablepros.com within 1 business day. If you want someone to do the initial process set up for you, we offer those services for $75. Email team@coachablepros.com.

For My Clients

How does Coachable (client portal) benefit my clients?

A coaching platform that facilitates the development of a client’s vision, enables them to articulate and track their goals and accomplishments, and fosters seamless communication with their coach offers several significant benefits to the coaching client:

Clarity and Vision Development:

  • The platform provides a structured environment for clients to articulate and refine their vision for personal or professional growth.
  • Tools and features assist clients in clarifying their aspirations, identifying core values, and establishing a clear path forward.

Goal Setting and Tracking:

  • Clients can set specific, measurable, achievable, relevant, and time-bound (SMART) goals within the platform.
  • Tracking features allow clients to monitor their progress, celebrate achievements, and make adjustments as needed.

Organization and Documentation:

  • The platform serves as a centralized hub for clients to organize and store their goals, action plans, and related documents.
  • Easy access to historical data enables clients to review past accomplishments and identify patterns or areas for improvement.

Enhanced Communication:

  • The platform facilitates real-time communication between clients and their coaches, fostering a more dynamic and responsive coaching relationship.
  • Messaging, video calls, or other communication tools ensure clients stay connected and receive timely guidance and support.

Increased Accountability:

  • Transparent goal tracking and progress updates create a sense of accountability for clients.
  • Regular check-ins and updates with the coach help clients stay focused on their objectives and committed to the coaching process.

Resource Access:

  • The platform may offer resources such as templates, exercises, or educational materials to support clients in their personal and professional development.

Empowerment and Self-Reflection:

  • Clients gain a sense of empowerment by actively engaging in the goal-setting and tracking process.
  • Regular reflection, facilitated by the platform, allows clients to assess their journey, celebrate successes, and identify areas for further growth.

In summary, a coaching platform that integrates vision development, goal setting, and effective communication provides clients with a structured and supportive environment for their personal and professional growth. It enhances the coaching experience by promoting clarity, accountability, and continuous improvement.

Do my clients have to pay for this?

No, Coachable is the free gift you get to offer your clients.

What instructions should I give my clients to get them started with the platform?

1. Click the link in the email invitation from team@coachablepros.com
2. Create a username and password.
3. Go to My Documents and Media to review the Agreement, answer the Discovery Questionnaire, and fill out the Agenda for our first coaching session.
4. Start to develop your long term Vision.
5. Work with your coach to define your Goals / key focus points for your coaching and record those in the Goals section.
6. Schedule coaching sessions under My Coach.
(The to-do and journal section are private for your Client and cannot be viewed by the Coach. If you want them to write journal entries for your review, please have them do that on an Agenda.)

How do my clients provide feedback on coaching sessions?

There is a place for them to provide feedback under the My Coach section on their client portal. You can find the feedback under the “My Account” section on your platform.

Billing

What credit card processing system do you integrate with?

CoachablePros integrates with Stripe to offer a seamless invoicing experience so that you can get paid with ease. Once you create a free Stripe account (or connect an existing account), you can manage all of your invoicing through the CoachablePros platform and the money will be deposited into your bank account automatically.

Are there any additional fees to use your credit card processing system?

No. You will only be responsible for the standard fees associated with your Stripe account.

What if my client wants to pay via check, ACH, or cash?

If a client does not want to pay with credit or debit card, you can still use our system to generate the invoice and once you receive payment you can click “Mark as paid”.

Scheduling

What calendar systems do you integrate with?

CoachablePros has a built-in scheduling system which integrates with your Google Calendar or if you use Calendly, you can connect your Calendly account for use through our Platform.

Can my clients schedule themselves?

Once you set up your availability under Scheduling, clients can schedule sessions with you under My Coach on their client portal.

What reminders does your scheduling system send?

You and your client will receive a reminder email 24 hours in advance of your session. If you connect your Google Calendar, you can set up additional reminders for yourself through there.

Professional Services

Do you train and certify coaches?

We are not a certification program. We do offer a “Create and Build a Successful Coaching Business” section, which covers the following training topics for new and /or existing coaches:

Business Building 101

  • Assists with the development of your business vision while understanding your niche.

Business Basics

  • The nuts and bolts of building your business such as naming, licensing, insuring your business and more.

Leveraging Your Network

  • A systematic and intentional approach to leveraging and monetizing your network. Your network is the key to a successful business.

Business Development

  • Understand how you add value to clients and develop a plan to get the word out about your services.

Establishing an Online Presence

  • Setting up your website, social media, and basic branding details for your business

Basics of Marketing

  • Understand and apply basic marketing tools to gain clarity on your ideal client, their pain points to frame your messaging, and define their buying journey.
What coaching services do you offer to coaches?

We do offer coaching to help you create and build a successful coaching business under Additional Services.

What other services are available?
  • Virtual Assistance for initial platform set up, social media strategy, and administrative assistance
  • Digital marketing such as website design, SEO services, and more

Pricing

Why is it only $25 (plus taxes and fees) per month?

After thorough research and discussions, we are excited to introduce an enhanced and user-friendly version of our platform. The relaunch rate has been carefully crafted to empower coaches, providing easy access to our coaching platform and supporting the establishment of prosperous coaching businesses. Act quickly to secure your spot, as the price is slated to increase in the future. For our existing users, rest assured, as you will continue to enjoy this special rate for 18 months following the price increase. Don’t miss out on this opportunity to elevate your coaching journey!

What are the additional taxes and fees?

The additional taxes and fees just cover the state sales tax and the processing fees from our billing provider. This comes to around $10/month making your total $35/month.

Retrieving Data

Do you make it hard to cancel?

Nope. If you ever decide to cancel, just email team@coachablepros.com and we will help you cancel your account and remove you from our billing system.

Can I retrieve my client data if I close my business or stop using the platform?

Once a user of CoachablePros discontinues service the account and all data is deleted and notice of deletion is sent to user.